Terms and Conditions

General provisions

This document constitutes the agreement between SC Delta Communications Network SRL, headquartered at Calea Văcărești 207, Sector 4, Bucharest, Romania, registered under no. J40/17458/2004, VAT ID 16890789, hereinafter referred to as "ServerHost", and any individual or legal entity using its services, hereinafter referred to as the "Client".

By placing an order or using the services, the Client fully accepts these terms and conditions. ServerHost reserves the right to modify these terms at any time, with prior notice to active Clients.

Services offered

ServerHost provides IT infrastructure services including, but not limited to: web hosting, virtual servers (VPS), dedicated servers, email hosting, DevOps solutions, Docker, Kubernetes, and managed GitLab.

The technical specifications, allocated resources, and pricing for each service are described on the official website at the time of ordering. ServerHost may modify plan specifications with at least 30 days prior notice.

Registration and account

To access services, the Client must create an account by providing accurate, complete, and up-to-date information. The Client is responsible for:

• The confidentiality of authentication credentials (password, SSH keys, API tokens).
• All activities conducted through their account.
• Immediately notifying ServerHost of any suspected unauthorized access.

ServerHost shall not be liable for losses resulting from unauthorized account use due to the Client's negligence.

Payments and billing

Services are billed in advance according to the selected period (monthly, quarterly, semi-annual, or annual). Invoices are issued upon order confirmation and sent by email.

• Payment term: 5 business days from invoice issuance, unless otherwise agreed.
• Late payments: services may be suspended after the due date is exceeded. Data is retained for 7 days after suspension, after which it may be permanently deleted.
• Refunds: no refunds are issued for already billed and delivered periods, except where ServerHost failed to deliver the service per SLA.
• Right of withdrawal (consumers): for natural persons, the statutory 14-day right of withdrawal for distance contracts applies (Romanian Law OUG 34/2014), except for services fully performed with the consumer's prior express consent.

Prices are displayed in Romanian Lei (RON) or Euro (EUR) and may include or exclude VAT as specified in the offer.

Acceptable use

The Client agrees to use ServerHost services exclusively for lawful purposes and in compliance with applicable Romanian and European legislation. The following are prohibited:

• Distribution of malware, ransomware, spyware, or any malicious code.
• Spam, phishing, or electronic fraud activities.
• DDoS attacks, unauthorized network scans, or attempts to gain unauthorized access to third-party systems.
• Storage or distribution of illegal content (CSAM, copyright-infringing content, etc.).
• Cryptocurrency mining without ServerHost's explicit consent.

Violation of these rules will result in immediate service suspension without refund and may be reported to the relevant authorities.

Suspension and termination

Suspension may be initiated by ServerHost in cases of: overdue payment, violation of the acceptable use policy, or at the Client's request.

Termination of the contract may be initiated:

• By the Client — at any time with written notice. Amounts paid for unused periods are non-refundable.
• By ServerHost — with 30 days notice in standard cases, or immediately in case of serious breach of terms.

Upon termination, the Client has 7 days to export their data. ServerHost is not liable for data loss after this period expires.

Service Level Agreement (SLA)

ServerHost guarantees 99.9% monthly uptime for hosting and VPS services, calculated excluding planned maintenance windows announced at least 24 hours in advance.

If the permitted downtime is exceeded, the Client may request a proportional credit as per the table below:

• 99.5% – 99.9%: 10% of the affected month's value
• 99.0% – 99.5%: 25% of the affected month's value
• Below 99.0%: 50% of the affected month's value

Credits are applied to future invoices and cannot be converted to cash. Credit requests must be submitted within 15 days of the incident.

Liability and warranties

ServerHost makes all reasonable efforts to provide secure and reliable services but does not guarantee that services will be free from any interruption or error.

ServerHost is not liable for:

• Data loss caused by the Client's actions or omissions.
• Indirect damages, loss of profit, or loss of business opportunity.
• Interruptions caused by force majeure events (natural disasters, nation-scale DDoS attacks, telecom operator failures).

ServerHost's total liability to the Client shall not exceed the amounts paid by the Client in the last 3 months for the affected service.

Modification of terms

ServerHost may modify these terms and conditions at any time. Changes will be communicated to active Clients by email at least 30 days before they take effect.

Continued use of services after the effective date constitutes acceptance of the new terms. If the Client disagrees with the changes, they may terminate the contract without penalty before the effective date.

Governing law and disputes

This agreement is governed by Romanian law. Any dispute shall first be resolved amicably. If no agreement is reached, the dispute shall be submitted to the competent courts of Bucharest, Romania.

For any questions regarding these terms, you may contact us at:

• Email: contact@serverhost.ro
• Address: SC Delta Communications Network SRL, Calea Văcărești 207, Sector 4, Bucharest, Romania